How it works
Book A Repair
Schedule a repair with just a few clicks. No calling, no stress.
We Pick Up Your phone
We will arrange for a pick up from your doorstep to our service centre.
You Relax, We Repair
Track the status of your mobile, as our experts repair it with care.
We Drop It Back!
Get your mobile back in your hands the next day*.
We Fix All Devices, All Problems.
Screen repair? Not a problem. Missing a volume button? We can fix that. Phone isn’t charging? Don’t you worry.
Free Pickup and Delivery
What our customers are saying
My Phone fell down and I thought it could not be fixed. A friend introduced me to pavelon and I decided to try it! The service was awesome. I was given a replacement phone to use until my phone was fixed..
Pavelon is simply the best. I have not seen any company as responsive to customers as pavelon. Top, top company. Soo many good experiences from this, THANKS!
Excellent work. I didn't know such a service existed in Ghana. Keep up the Good job. I will recommend to all my friends
FREQUENTLY ASKED QUESTIONS
Pavelon.com is a mobile phone repair service that collects, repairs and returns broken smartphones in 24 hours.
Yes you can. Book for Pickup and describe your problem and we will see what we could do for you.
We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia, Infinix, Tecno and Huawei smartphones.
Unfortunately any repairs not done by the manufacturer will usually void your warranty.
You can track your repair status by clicking here or clicking track repairs on our homepage.
If your phone is determined to be unrepairable or you don’t wish to continue with repair, we will deduct a GHC 30 pickup and delivery charge from the initial deposit and return the phone to you. You also can request that the phone be discarded or recycled.
If we pick up your phone, repairs are undertaken within 24 – 48 hours subject to parts availability.
We endeavour to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone
We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.
Booking for Repair
We will happily pick up your device from your home or office (we service Accra, Tema and Kasoa Areas) and drive it back to our shop to be serviced. We will then work on it and return it when our work is complete, usually not taking any longer than a few hours.
We take a small deposit of GHC 100 before picking up your phone. This is to ensure that you’re committed to repairing your phone.
It depends on the diagnosis that our technicians arrive at. If we have to replace a part like LCD screen or glass, we will send you a full estimate before we start the repair. Full payment must be made before the phone returned to you.
Deposit Payment is part of the Pickup booking process. We accept Mobile Money, Visa and Mastercard for Deposit payments.
Yes, the site is open for orders 24/7. Our ordering system is completely automated so orders can be made at any time.
Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to email@example.com and we will do our best to diagnose it.
Do not turn on your device. It’s best if you book for pickup the same day so that we have a better chance of repairing it. Immediately remove the battery and send the phone to us.
Resist the urge to put the battery back in or plugging in the charger to the phone to see if it works.
The sooner you get the phone to us the better chance of us being able to fix your phone and saving the precious data such as phonebook, pictures, videos etc… that is stored in the phone.
Do NOT put the battery back in the phone or plug it into the charger.
he easiest answer to that question is to simply Book a Pickup that one of our so our technicians can diagnose the problem.